Welcome to the Pure Solar Systems CRM Platform (“Service”), operated by Pure Solar Systems LLC (“Company,” “we,” “us,” or “our”). By accessing or using our Service, you agree to be bound by these Terms of Service and Privacy Policy (“Terms”). If you do not agree to these Terms, you may not access or use the Service.
These Terms apply to all users, including organizations (“Tenants”), their employees, representatives, and any individual who accesses customer data through the Service.
BY USING THIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING OUR DATA COLLECTION, USE, AND SHARING PRACTICES DESCRIBED HEREIN.
2. Service Description
Pure Solar Systems CRM is a software-as-a-service (SaaS) platform designed for solar sales organizations to manage:
Customer leads and contact information
Sales pipeline and deal tracking
Commission calculations and payout management
Team hierarchy and performance reporting
Business analytics and reporting
The Service processes personal information of your customers (“Customer Data”) on your behalf. You are the “Data Controller” and we act as your “Data Processor” as defined by applicable privacy laws.
3. Data Ownership & Rights
Important: Your Data Belongs to You
Any and all data you input, upload, or generate through the Service (“Your Data”), including Customer Data, remains your exclusive property. Pure Solar Systems LLC does not claim any ownership rights over Your Data.
Your Rights: You retain all rights, title, and interest in Your Data, including all intellectual property rights.
Our Limited Use: We only access Your Data to: (a) provide the Service, (b) troubleshoot issues at your request, (c) improve our Service in aggregate anonymized form, or (d) as required by law.
Data Portability: You may export Your Data at any time through the Service's export features in standard formats (CSV, PDF).
Data Deletion: Upon termination of your subscription, you may request complete deletion of Your Data within 30 days. We will certify deletion upon request.
No Sale of Data: We do not sell, rent, lease, or share Your Data or Customer Data with third parties for their marketing or commercial purposes.
No Data Mining: We do not use Your Data to build profiles, train AI models, or for any purpose beyond providing the Service.
4. Privacy Policy
4.1 Information We Collect
Account Information:
Name, email address, phone number
Company/organization name and address
Billing and payment information (processed by Stripe)
Account credentials (passwords are encrypted and never stored in plain text)
Customer Data You Provide:
Customer names, addresses, contact information
Property and installation details
Sales and commission records
Notes and communication logs
Automatically Collected Information:
IP addresses and device information
Browser type and operating system
Usage data and access logs
Cookies for session management (no third-party tracking cookies)
4.2 How We Use Your Information
To provide, maintain, and improve the Service
To process transactions and send billing notifications
To respond to your requests and provide customer support
To send important Service updates and security alerts
To detect, prevent, and address fraud or security issues
To comply with legal obligations
4.3 Legal Basis for Processing
Contract Performance: Processing necessary to provide the Service you requested
Legal Compliance: Processing required by applicable laws
Consent: Where you have explicitly consented to specific processing
5. Data Security & Certifications
Our Commitment to Security
We implement industry-standard security measures to protect your data and comply with applicable data protection regulations.
5.1 Security Measures
Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS 1.3 (HTTPS)
Encryption at Rest: All stored data is encrypted using AES-256 encryption
Password Security: Passwords are hashed using bcrypt with salt; we never store plain-text passwords
Access Controls: Role-based access control (RBAC) ensures users only access data they're authorized to view
Multi-Tenant Isolation: Each organization's data is logically isolated; strict query filtering prevents cross-tenant data access
Secure Infrastructure: Our servers are hosted in SOC 2 compliant data centers with 24/7 monitoring
Regular Backups: Automated daily backups with point-in-time recovery capability
Audit Logging: All data access and modifications are logged for audit purposes
5.2 Security Certifications & Compliance
SOC 2 Type II Compliant Infrastructure
Data centers meet AICPA security standards
PCI DSS Compliant Payments
Payment processing via Stripe (PCI Level 1)
HTTPS/TLS 1.3 Encryption
Bank-grade encryption for all transmissions
GDPR & CCPA Ready
Privacy controls for global compliance
5.3 Incident Response
In the event of a data breach affecting your Customer Data, we will:
Notify you within 72 hours of discovering the breach
Provide details of the nature and scope of the breach
Describe measures taken to address and mitigate the breach
Cooperate with your notification obligations to affected individuals and regulators
6. State Regulatory Compliance
We comply with state-specific data protection and privacy regulations. The following rights are available based on your jurisdiction:
6.1 California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
If you are a California resident, you have the right to:
Right to Know: Request disclosure of personal information we collect, use, disclose, and sell
Right to Delete: Request deletion of your personal information (subject to certain exceptions)
Right to Opt-Out: Opt out of the sale of personal information (Note: We do NOT sell personal information)
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
Right to Correct: Request correction of inaccurate personal information
Right to Limit Use: Limit the use and disclosure of sensitive personal information
Notice: We do NOT sell or share personal information for cross-context behavioral advertising. We do NOT use or disclose sensitive personal information for purposes other than providing the Service.
6.2 Virginia Consumer Data Protection Act (VCDPA)
If you are a Virginia resident, you have the right to:
Confirm whether we are processing your personal data
Access your personal data
Correct inaccuracies in your personal data
Delete your personal data
Obtain a copy of your personal data in a portable format
Opt out of targeted advertising and sale of personal data
6.3 Colorado Privacy Act (CPA)
If you are a Colorado resident, you have similar rights including:
Right to access, correct, delete, and obtain a copy of your data
Right to opt out of targeted advertising, sale of data, and profiling
6.4 Other State Laws
We also comply with data protection requirements under Connecticut, Utah, Texas, Oregon, Montana, and other state privacy laws as applicable. If your state provides additional rights, please contact us to exercise them.
6.5 Exercising Your Rights
To exercise any of the above rights, please contact us at:
We will respond to verifiable requests within 45 days (or as required by applicable law)
You may designate an authorized agent to make requests on your behalf
7. Information Sharing & Disclosure
We Do NOT Sell Your Data
Pure Solar Systems LLC does not sell, rent, or lease personal information or Customer Data to third parties under any circumstances.
7.1 When We May Share Information
We may share your information only in the following limited circumstances:
Service Providers (Subprocessors):
Stripe, Inc. - Payment processing (PCI DSS Level 1 certified)
MongoDB Atlas - Database hosting (SOC 2 Type II certified)
Cloud Infrastructure Provider - Server hosting (SOC 2 compliant)
All subprocessors are contractually bound to maintain confidentiality and implement appropriate security measures.
Legal Requirements:
When required by law, subpoena, court order, or government request
To protect our rights, privacy, safety, or property
To enforce our Terms of Service
In connection with a merger, acquisition, or sale of assets (with notice to you)
With Your Consent:
When you explicitly authorize us to share specific information
When you use integrations that require data sharing (e.g., Gmail integration)
7.2 Information We Never Share
We never share data with third parties for their marketing purposes
We never sell or license access to your Customer Data
We never use Customer Data for advertising or profiling
We never share data with data brokers
7.3 International Data Transfers
Your data is stored and processed in the United States. If you are accessing the Service from outside the United States, you consent to the transfer, storage, and processing of your information in the United States, where data protection laws may differ from those in your country.
8. Consent & Data Processing
8.1 Your Consent
By using the Service, you consent to:
The collection and processing of your account information as described in this policy
The storage and processing of Customer Data you input into the Service
Receiving transactional emails related to the Service (billing, security alerts, etc.)
The use of cookies for session management and Service functionality
8.2 Your Responsibilities as Data Controller
As a user of the Service who inputs Customer Data, you acknowledge that:
You are the Data Controller for Customer Data you input
You have obtained all necessary consents from your customers to collect and process their data
You will use Customer Data only for legitimate business purposes
You will comply with all applicable privacy laws regarding your customers' data
You will notify affected individuals if their data is compromised
8.3 Withdrawing Consent
You may withdraw consent at any time by closing your account. However, withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, nor processing based on other legal grounds.
8.4 Data Retention
Active Accounts: Data is retained for the duration of your subscription
After Termination: Data is retained for 30 days to allow for export, then permanently deleted
Backup Retention: Backups may retain data for up to 90 days for disaster recovery purposes
Legal Requirements: Some data may be retained longer if required by law (e.g., financial records)
9. Subscription & Payment Terms
Free Trial: New subscribers receive a 14-day free trial. A valid credit card is required to start the trial, but you will not be charged until the trial period ends.
Subscription Fee: After the trial, the subscription fee of $349.99 per month will be automatically charged to your payment method.
Billing Cycle: Subscriptions are billed monthly in advance.
No Refunds: All subscription fees are non-refundable. You may cancel at any time, but no refunds will be issued for partial months or unused time.
Failed Payments: If payment fails, your access may be suspended until payment is successfully processed.
Price Changes: We reserve the right to change pricing with 30 days' notice to active subscribers.
Payment Security: All payment processing is handled by Stripe, which is PCI DSS Level 1 certified. We never store your full credit card number.
10. User Responsibilities
By using the Service, you agree to:
Provide accurate and complete information during registration
Maintain the security and confidentiality of your account credentials
Not share your account with unauthorized users
Immediately notify us of any unauthorized access to your account
Comply with all applicable federal, state, and local laws in your use of the Service
Obtain proper consent before entering Customer Data into the Service
Not use the Service for any illegal, fraudulent, or harmful purposes
Not attempt to access other users' or organizations' data without authorization
Not interfere with or disrupt the Service or its infrastructure
Not reverse engineer, decompile, or attempt to extract source code from the Service
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
IN NO EVENT SHALL PURE SOLAR SYSTEMS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You acknowledge that you use the Service at your own risk and that you are solely responsible for your business decisions based on information in the Service. Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you.
12. Termination
By You: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
By Us: We may suspend or terminate your access immediately if you: (a) violate these Terms, (b) fail to pay, (c) engage in fraudulent or illegal activity, or (d) engage in conduct that harms the Service or other users.
Effect of Termination: Upon termination:
Your access to the Service will cease immediately or at end of billing period
You have 30 days to export Your Data
After 30 days, Your Data will be permanently deleted
You remain liable for any fees incurred before termination
Survival: Sections relating to Data Ownership, Limitation of Liability, and Governing Law survive termination.
13. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, United States, without regard to its conflict of law principles.
Any disputes arising from these Terms or the Service shall be resolved as follows:
Informal Resolution: We encourage you to contact us first to resolve disputes informally.
Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in Washington, D.C., administered by the American Arbitration Association under its Commercial Arbitration Rules.
Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive your right to participate in class actions.
Small Claims Exception: Either party may bring claims in small claims court if eligible.
14. Contact Information
For questions about these Terms, Privacy Policy, or to exercise your data rights, please contact us:
We will respond to all inquiries within 5 business days. Privacy-related requests will be processed within the timeframes required by applicable law.
By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy, including our data collection, use, and sharing practices described herein.
Updates to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.